Missions & Deliveries

Dresscode delivers via courier in Greece. In accordance with current international trade regulations, each parcel is accompanied by a tax receipt, along with the merchandise. The receipt will state the total amount paid for the order in Euros.

Shipping cost

The shipping cost is calculated at 3.00 Euro.

Shipping is free for shipments within Greece when the minimum order is 50 euros.

Shipping with cash on delivery burdens the buyer with an additional fee of €2.50.

Delivery Time

The delivery time from the moment your order is shipped by us is defined as follows:

  • 1 – 2 working days for addresses in mainland Greece
  • 2 – 4 working days for addresses in island destinations and remote areas

 

Dresscode Return Policy

We will accept returns on orders* placed within 14 days of the date of receipt. We recommend that you use services with a tracking system and always have the receipt and all the details ready, in case you need to track the shipping process to avoid any delay in receiving it from us.

 

*For hygiene reasons, underwear, swimwear and jewelry arenot returnable.

 

The customer is obliged to immediately check the product received and report any defect during transport on the day of receipt or the next day at the latest. After the passage of this time frame, the customer accepts that the product is his property and any damage caused to the product later during the use of the product is his responsibility.

To return an item for an exchange or refund, please follow the instructions below:

The return process is simple and standardized. Send an email to info@dresscodestore.gr and we will process your request.

Please contact our courier partner to arrange an appointment for them to pick up the order you wish to return. In case of a change, you are not charged with return costs. In the case of a refund, you are charged with return costs amounting to 3.00 euros.

You can still choose another courier company, but in this case we cannot compensate you for the costs that will arise from the transport. If your return is made with a courier company other than the one we recommend, all costs incurred will be the buyer’s responsibility. Finally, if a return is made and the customer requests a refund, the return costs are his.

Terms and Conditions of Returns

  • All returns must be received by us in their original condition. The products must not have been used, worn, washed, modified or damaged.
  • The products must be returned to us with all the original labels, packaging and other accessories (dustbags, hangers, cases, etc.) that accompanied them.
  • Shoes and other accessories must be returned in their original boxes, which must not have been damaged and/or altered or used as outer packaging for shipping. The soles of the shoes must be in excellent condition and not marked in any way.
  • Returns must be packaged in their original packaging.
  • In the event that any merchandise is faulty or incorrect, buyers should follow the instructions above. The dresscodestore.gr online store reserves the right to request photographic support regarding defective or incorrect merchandise, before approving a return and full compensation.
  • Swimwear, underwear and jewelry cannot be exchanged or refunded.
  • Returns remain the buyer’s responsibility until they reach us.

As long as you have fulfilled all the above conditions, the online store dresscodestore.gr will make a full refund for the products except for the shipping costs.

You will receive an e-mail once we have received the products to confirm that your return is being processed.

Returns may take 3-5 business days from receipt to be processed.

Please keep your return tracking information as it is the only proof of shipment and without it we will not be able to provide you with any assistance.

If the returned products are not accepted, you will be notified. In this case, you can choose to have the products sent back to you at no charge to the store. If you refuse the above shipment, the store has the right to keep the products and the amount paid when they were purchased by you.

RETURN METHODS

The two ways to return are :

 

  • Store Credit: Once the return has been processed, we will send you a code/voucher for the total value of the items returned. This code can be used the next day of your order from dresscodestore.gr.

Can only be used once on a future order, within three months of return,

It is not combinable with other store credits,

Must be used entirely on an order of equal or greater value than the store credit.

 

  • Money Back

Refunds will be made once the returned items have been inspected and accepted by the DRESSCODE store.

For orders paid by credit card, the refund amount will be available and will appear to buyers in approximately 10 days on their account statement. This period of time may vary, depending on the company of each card.

For orders paid for by bank transfer, how much will be refunded to the original account used.

Refunds will be made in the currency in which the original purchase was made. Any differences in the refund amount will be due to exchange rate fluctuations and will not be compensated.

On refunds, return shipping costs are the responsibility of the customer.

 

PAYMENT METHODS FOR REFUNDS

Refunds will be made according to the payment method used at the time of purchase.

Payments by credit card:

The refund amount will be credited to the same credit card used for the original purchase. The amount of time it will take for the amount to appear depends on the issuing authority of the card.

 

Reimbursement:

The amount will be returned via bank transfer to the account you indicate to us. The amount of time required for the money to appear in your account depends on the respective banking institution.

We will refund you within 30 business days from the date you requested the return, and you will be notified by e-mail.

For orders canceled prior to shipment (due to incorrect availability information or other technical reasons), refunds will be made within no more than three days of the cancellation request.